As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

THE JOB AT A GLANCE

The Billing Support Specialist is a frontline, high-volume call center role responsible for assisting patients with billing questions through inbound calls and email correspondence. This role requires strong communication skills, attention to detail, and the ability to manage multiple inquiries simultaneously while maintaining accuracy, empathy, and professionalism. You will play a critical role in resolving billing issues, processing claim resubmissions, managing patient escalations, and ensuring a positive patient experience.
WHAT YOU’LL DO




- Handle a high volume of inbound patient calls related to billing inquiries in a timely and professional manner.
- Respond to patient emails regarding billing, claims, and payments with clear, accurate, and thorough information within established email SLAs.
- Research, investigate, and resolve patient billing issues, ensuring all concerns are fully addressed.
- Perform claim corrections and resubmissions to support timely and accurate reimbursement.
- Review and update patient billing and insurance information to ensure records are accurate and complete.
- Receive and manage patient escalations, demonstrating strong de-escalation skills and escalating issues internally when necessary.
- Maintain detailed documentation of all patient interactions, escalations, and resolutions in the system.
- Escalate complex or unresolved billing issues to appropriate internal teams while keeping patients i

📌 Billing Support Specialist (Bogotá)
🏢 Carbon Health
📍 Bogotá