Advanced professional English is mandatory. The consultant will participate in meetings with global teams and international business users.
Required Experience:
- Minimum of 10 to 12 years experiences in a large integral Corporate IT Service Delivery/Support environment
- Highly Technically Skilled to support the business and displays logical “from the ground up thinking and troubleshooting”
- Troubleshooting of a wide range of desktop and infrastructuresoftware systems
- Expert level Microsoft Office 365 and operating system Support
- Process, results and Service delivery driven
- Experience with ServiceNow processes and reporting capabilities
- Advanced understanding of how domains and infrastructure work
Technology / Functional landscape
- VMware/ESXi updates/ vCenter updates
- Fixing Server patch issues
- Project folder creation in Nasuni filer - configuring access
- Project folder creation on fileservers
- VM configuration on Azure using terraform workspace
- Troubleshooting issues on Azure servers
- VM migration from on-prem to azure, vice versa
- Physical server/storage configuration
- idrac firmware updates/failed hardware replacement and follow ups with vendor
- Troubleshooting application issues
- VMware to Hyper v migration
- Basic Vxrail knowledge as we are already moving out of vxrail
- Troubleshooting knowledge of Dell PowerEdge servers/Powervault storage hardware.
Server Support L3 & L4 resources:
- Provide support that is focused on complex issues ranging from office/windows products to engineering tool support issues including advanced software support
- Provide technical expertise and guidance to resolve complex issues that fall outside standard troubleshooting procedures. Identifies, researches and resolves technical problems that are difficult and complex
- Coordinate with other teams or departments to resolve issues and crea
📌 Server Support Architect (Bogotá)
🏢 Flexible IT Business Solutions
📍 Bogotá
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