About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Dispute Optimization (VDO) is the external facing disputes optimization consulting team within the Client Services group of Visa. The LAC VDO Senior Consultant ‘s primary responsibility managing and developing Visa’s dispute consulting program, called Visa Dispute Optimization, in LAC, providing stakeholders in the Disputes Industry with exceptional dispute consultation to improve dispute processing, reduce expenses and assist them with providing superior customer service.





Responsibilities:
- The individual will apply independent judgment in resolving undefined and complex issues and making detailed recommendations to clients on the best approach to their dispute resolution process, calculate return on investment, practices, procedures, and policies
- This role will also help in making decisions about material development; when changes are needed; assessing quality levels and communicating confidential performance information appropriately with Senior Management.
- This role is also accountable for achieving revenue goals associated with Dispute Optimization engagements, contributing directly to business growth objectives.

Specific activities may include:
- Leverage dispute resolution and significantly complex program management experience to help design, create, roll-out, and deliver the Visa Dispute Optimization program
- Set direction to proactively review and improve

📌 Sr. Consultant, Visa Dispute Optimization LAC (Bogotá)
🏢 Visa
📍 Bogotá