Requisition ID:
262664

Employee Referral Program – Potential Reward:
$200,000.00

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose
The Automation Operations Analyst supports the effective delivery of Scotiabank’s Robotics program by ensuring production automations operate in line with established operational standards, business users’ requirements, and agreed Service Level Agreements (SLAs). The role is responsible for monitoring production robots, managing exceptions, and escalating issues that may impact performance, stability, or service continuity, thereby safeguarding ongoing business operations.

The responsibilities include overseeing daily bot operations, resolving incidents, maintaining accurate documentation, and supporting platform updates and enhancements. The role also involves proactive communication with key stakeholders to provide timely updates on automation performance and incident resolutions. The role helps sustain the reliability, resilience,



and operational integrity of the automation ecosystem in accordance with business users’ expectations and SLAs.

Key Responsabilities
- Monitor and maintain the day-to-day operational health and performance capacity of production robots.
- Monitor user incident reporting channels related to automations, ensuring proper documentation, tracking, resolution, and escalation in accordance with established support processes and SLAs.
- Identify and resolve issues arising from the daily operation of automations, providing timely responses and solutions to business users as required.
- Perform corrective actions as part of first-level support for production incidents and failures.
- Conduct initial analysis and triage of failures to determine whether issues are related to the automation and perform appropriate escalation.
- Perform daily validation of execution results for all automations to ensure the stability of the process.
- Ensure that all automation

📌 Automation Support Analyst (Bogotá)
🏢 Scotiabank
📍 Bogotá