Customer service representative

Location: Remote (U.S. Transportation Company)

Employment Type: Full-Time

Schedule: 40 hours per week with 2 days off

We are seeking proactive and committed agents to join our integrated Call

Center and Operations team with experience in customer service and a strong

commitment to customer satisfaction, particularly via phone support. This is a

remote position with 8-hour shifts and direct supervision. Agents are expected

to attend their assigned shifts consistently, report to their supervisor, and meet

performance goals based on established KPIs. While the primary responsibility

is handling inbound and outbound calls, agents may also be assigned chat

support, dispatch duties, and back-office tasks.

This role involves direct communication with both external customers

(passengers) and internal customers (drivers), ensuring trip coordination and

real-time monitoring of active services.

Key Responsibilities:
- Manage inbound and outbound customer calls
- Resolve inquiries and provide support by phone




- Assist customers via chat when needed
- Complete administrative and back-office tasks
- Log all interactions accurately in Salesforce
- Collaborate with the team to maintain high service standards
- Skilfully handle customer complaints, ensuring effective documentation.

Requirements:

Advanced (C1 or C2) level of spoken and written English proficiency.

Previous experience in call center, customer service, or administrative roles

(preferred but not required).

Possess a charismatic, assertive, and outgoing personality.

Strong problem-solving skills and flexibility to adapt to changing situations.

Proficient in computer operations and adept at navigating online platforms.

Experience with CRM systems.

Proficient in Microsoft Excel

Essential Technical Requirements
- A computer (PC/Notebook) with a minimum of 8 GB of RAM (16 GB

preferred).
- Stable internet connection offering a download speed of at least 10

Mbps.
- Hea

📌 Servicio de atención al cliente (Colombia)
🏢 RedCoach
📍 Colombia