Valatam is hiring a
Remote Bilingual Customer Relations Assistant
to support one of our growing U.S.-based clients. If you're motivated by goals, enjoy helping customers, and want real opportunities for commissions and career growth, we'd love to meet you.
What You'll Do
- Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm.
- Educate potential customers on available services, procedures, and solutions while creating a positive customer experience.
- Build strong customer relationships and represent the brand professionally during every interaction.
- Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics.
- Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence.
- Accurately document customer interactions and maintain records within CRM and internal systems.
- Collaborate with team members to achieve performance goals,
customer satisfaction targets, and key business KPIs.
- Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.
REQUIREMENTS
- Fluent English (C1/C2) and Spanish
- 1–2 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development
- Strong communication and problem-solving skills
- Comfortable using Google Workspace, Microsoft Office, and CRM tools
- KPI-driven, agile, and coachable
- Available to work rotating 8-hour shifts (40 hours/week), including possible weekends
Home Office Requirements
- Laptop (2010 or newer) with 8GB RAM
- Internet speed of 50 Mbps or higher + backup connection
- Second monitor preferred
- Quiet and professional workspace
BENEFITS
Compensation
- US$783 – US$957 per month (based on experience and qualifications)
- This role offers one of the strongest earning opportunities