*People Services Generalist – External Workforce (EWF)*
*Location: Bogotá, Colombia*
About The Job
Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As People Services Generalist – External Workforce within our Bogotá Hub, you'll be at the heart of HR operations, managing the complete lifecycle of our external workforce. You'll ensure seamless coordination across systems and teams while delivering a high-quality service experience that supports our mission to chase the miracles of science.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?
With Respect To People Services (PS) Operations In The Bogotá Hub, The Following Areas Are Covered On a European Or General Scale
- People Life Cycle Management
- Knowledge Base Management and Employee Query Handling
- External Workforce Management
Main responsibilities
- Manage master data and employee lifecycle activities in accordance with defined Service Level Agreements (SLAs), ensuring accuracy and timeliness across all related systems
- Process tickets related to external workforce queries, resolving issues directly or escalating to dedicated teams (CREW, SimplifyVMS, Workday, Sailpoint)
- Coordinate and administer termination and offboarding activities for external workforce populations, ensuring a smooth and compliant process end-to-end
- Handle employee queries submitted via the ticketing system, providing timely, accurate, and professional responses
- Monitor operational KPIs and ensure ongoing compliance with Sanofi policies, guidelines, and regulatory requirements, including GDPR
- Maintain and regularly update all relevant docu