Are you the kind of person clients trust the moment they meet you? Do you spot a problem before it happens, and fix it before anyone has to ask?
HelpGrid helps fast-growing e-commerce brands (think health & wellness, supplements, pet products, and DTC) deliver world-class customer experiences. We're looking for an
Account Manager
to own client relationships, drive growth, and become an indispensable partner to the brands we support.
This isn't just a support-ticket role
. You'll build real relationships, dig into account data to find opportunities clients haven't even thought of yet, and be the person who makes things happen.
What you'll own
- A portfolio of e-commerce clients you'll know inside and out
- Proactive growth strategy for your accounts, not just reactive problem-solving
- Cross-functional collaboration to get your clients what they need, fast
What we're looking for
- Fluent English and Spanish
- 3+ years of Account Management, Client Services, or similar
- A data-driven mindset, comfortable digging into numbers to find the story
- A proactive,
ownership-driven attitude, you don't wait to be told
- Bonus points: experience in affiliate marketing, e-commerce, or call center industries
Why HelpGrid?
- Real ownership over client relationships from day one
- Performance-based commission on top of base salary
- Remote-first culture with a genuine support system (you'll be paired with an experienced teammate during onboarding)
Department:
Account Management
Employment Type
: Full-Time contract
Location
: Remote (Candidates must be available to work during U.S. Eastern business hours)
Working Hours:
9:00 AM – 6:00 PM Eastern Time
If you're proactive, detail-obsessed, and energized by building trust with clients, we want to hear from you.
About HelpGrid
HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer supp