We are seeking an experienced
Spanish-speaking Customer Care & Phone Sales Executive
to join our growing fashion eCommerce team. This position is ideal for someone who enjoys speaking with customers, closing sales over the phone, and delivering an outstanding shopping experience.

The adecuado candidate must have previous experience working with an
international clothing, fashion, apparel, or retail eCommerce brand
and be comfortable communicating with our internal US team in English.

Key Responsibilities
- Handle inbound and outbound customer calls in Spanish.
- Assist customers with product inquiries, sizing, orders, returns, and exchanges.
- Convert customer inquiries into sales using effective phone-selling techniques.
- Build strong relationships with customers and provide exceptional service.
- Resolve customer concerns professionally and efficiently.
- Maintain accurate customer records in CRM software.




- Coordinate with the internal US team regarding customer issues and sales opportunities.

Required Qualifications
- Native or fluent Spanish speaker.
- Conversational English required.
- Minimum 1 year of experience in customer service and phone sales.
- Previous experience with a clothing, fashion, apparel, retail, or eCommerce company is mandatory.
- Experience handling international customers, preferably from the US market.
- Strong communication, negotiation, and closing skills.
- Experience using CRM systems and eCommerce platforms such as Shopify is an advantage.
- Reliable internet connection and a professional remote work environment.

Preferred Experience
- Fashion or apparel industry.
- Retail customer support.
- Phone sales, telesales, or inside sales.
- Shopify, Gorgias, Zendesk, Salesforce, HubSpot, or similar platforms.

📌 Customer Care (Colombia)
🏢 Swastika Web Technology
📍 Colombia