Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a
Bilingual Technical Support Representative – Spanish-English
working in
Bogota, Colombia
, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll Be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve customer technical requests or issues via voice and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Bring your passion and love for technology to know what’s going on with the latest technology products and help customers
- Answer verbal and written incoming communications from customers
- Connect and resolve issues with customers using written communication only
What You Bring To The Role
- 2+ years of tech support and troubleshooting experience and/or a degree in IT/IS or a related field
- Proficiency in connecting with customers through voice, email and chat
- Excellent grammar, spelling, and written communication skills
- Strong computer skills
- Leadership, cognitive, and decision-making abilities
- Ability to recognize and resolve customer issues independently
- Post-secondary education
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A general team of curious lifelong learners guided by our company values
- And a competitive base wage of 3.000.000 COL + 462.500 COL of meal allowance, 250.000 of transportation aid, 1.000.000 COL of hiring bonus, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly