About us At Prometeo Talent , we connect top-tier tech
and engineering professionals with companies that are shaping the
future. With a strong presence across America and Europe , we’re
proud to be one of the highest-rated recruitment agencies in the
market. We are currently partnering with a UK-based Cisco-focused
managed service provider supporting critical infrastructure and
enterprise clients worldwide. Their customers include globally
recognized brands, and their environment combines high-level
networking operations with fast-paced technical support and strong
career growth opportunities. The Opportunity We are looking for a
Junior - Network Support Engineer with strong networking
fundamentals, customer-facing communication skills, and hands-on
troubleshooting experience. This is an excellent opportunity for
someone passionate about Cisco technologies and networking who
wants to grow within a highly technical environment supporting
enterprise-level infrastructure and global clients. You will work
closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to
Cisco and Meraki environments at scale. Responsibilities Provide
technical support through inbound tickets, calls, and emails
Troubleshoot and resolve networking issues across Cisco and Cisco
Meraki environments Support end users and client IT teams in a
fast-paced service environment Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP,
and wireless networking
issues Work within Zendesk and ticketing systems to manage
incidents and service requests Escalate complex technical issues
when necessary while maintaining clear communication with clients
Collaborate with senior engineers on network troubleshooting and
operational improvements Maintain professionalism and calm
communication during high-pressure situations Requirements Strong
DNS DHCP Firewall fundamentals CCNA-level networking knowledge
Hands-on experience troubleshooting networking environments
Advanced English level (written and spoken) Experience working in
customer-facing or support-oriented environments Ability to work
methodically and remain calm under pressure Experience handling
tickets, incidents, and troubleshooting requests Nice to have
Experience with Cisco Meraki environments and dashboard Exposure
to: SD-WAN IPsec Client VPN 802.1X Experience working within an MSP
(Managed Service Provider) environment CCNA certification
Experience with Zendesk or similar ticketing platforms What do we
offer? ? 100% remote work—enjoy flexibility while collaborating
with a global team. ?️ Work on real-world digital products at the
intersection of business, technology, and data. ? Equipment
provided by the company ? Training and certifications funded by the
company ? Exposure to enterprise-level clients and integral