Welcome to Talento We are a nearshoring-focused company, driven by people and talent committed to finding the right fit for you from the very start. Thank you for your interest in joining us and becoming a proud T-mate See below for position details, information, and requirements. If your profile matches We encourage you to apply and take the next step with Talento
Account Executive Sr
Key Responsibilities
Account Executive
Responsibilities
• Attend and respond in a timely manner to all incoming client calls and emails
• Proactively reach out to clients via their preferred contact method with status updates on their invoice purchases, Notify
clients as early as possible of any verification delays
• Review client requests outside of the normal operational process and find solutions for each case, escalating as
necessary for the decision making while talking 100% ownership over the decision delivery to the client
• Explain thoroughly and clearly all policies, procedures and account information to the client and provide continuous
client training to achieve a smoother funding process for the client
• Resolve all client issues and complaints in a manner that generates the world class customer service while minimizing
risk to the organization
• Ensure all invoices for purchase in a given day are purchased within the given time limit and review all held invoices to
ensure that they should be on hold, Review held invoices daily making sure that all verification follow up is up to date
and the client is fully informed at all times
• Review the daily portfolio analysis reports and follow up with clients daily with relevant account information
• Support collections efforts to keep the aging accurate and get all invoices paid.
• Follow-up on all workout accounts to reduce risk of losses to zero, taking action with collections, the client, brokers,
shippers and receivers as necessary
• Maintain accurate information on a client account in all systems used and m