By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
THE ROLE:
As a Customer Support Analyst, you’ll be a core part of our mission to go above and beyond for our clients, handling day-to-day support operations and managing inbound client requests while collaborating across multiple departments to ensure smooth and high-quality customer operations. In this role, you’ll manage the support queue, resolving or escalating issues as needed, troubleshoot basic API inquiries and software access challenges, and gather key information to share with engineering teams. You’ll also be responsible for maintaining customer distribution lists and playbooks for outage and delivery updates,
as well as coordinating with game-day operational teams and System Support Engineers to address any game-day related inquiries or outages. This position is idóneo for a proactive multi-tasker and critical thinker who thrives on collaboration and problem-solving.
WHAT YOU’LL BRING:
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Strong communication skills: able to communicate effectively in both verbal and written English.
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Customer support expertise: previous experience in customer support, data delivery, or product operations roles.
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Technical awareness: experience working with software platforms and troubleshooting technical issues.
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Organizational skills: ability to prioritize, manage, and execute on simultaneous projects with strong attention to detail.
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Cross-functional collaboration: comfortable working with multiple teams across time zones.
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Flexibility: willingness to work according to sports schedules, including evenings, weekends, and holiday
📌 Genius IQ Customer Support Analyst (Medellín)
🏢 Genius Sports
📍 Medellín
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