Description
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Work Schedule: Friday to Monday 8:00 PM EST - 5:00 AM EST
We´re looking for a Night Dispatcher and in Charger is responsible for overnight shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.
Responsabilities:
- Monitor and track active shipments throughout weekend overnight hours, maintaining real-time visibility and service performance.
- Communicate with customers, drivers,
and internal teams regarding shipment status, delivery schedules, and operational issues.
- Update customer portals, systems, and shipment records with accurate and timely information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
- Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.
Requirements
- 2+ years of sales and account management experience in transportation and logistics field is preferred
- Recent college or university degree in Marketing or Business-related