Company OverviewLean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most infl uential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.Position Title: Mid-Level Weekend Support SpecialistLocation: ColombiaWhat You Will Be DoingAs a Weekend Support Specialist, you will provide application-level support for a customer's Logistics’ Warehouse Management Systems (WMS),
ensuring timely issue resolution and exceptional user support during weekend operations.You will:● Provide Level 1–Level 2 application support for internal users across WMS platforms (Footprint and SoftGéon)● This is a weekend shift position:○ Friday to Monday from 10:00PM to 6:00AM CST (one-hour lunch included) ● Troubleshoot user-reported issues within the application UI, including workfl ows, permissions, data visibility, and system behavior.● Analyze issues independently by reproducing problems, validating data, and identifying root causes before escalation.● Resolve incidents directly when possible, including data corrections within the application and retriggering automated processes.● Escalate issues appropriately to Level 3 or Integration Support teams when required, following established escalation protocols.● Manage and resolve tickets using Jira, while submitting and tracking vendor tickets with WMS providers as needed.● Communicate clearly with users, providing guidance, clarifi cation, and occasional on-the-spot training to resolve user errors or misunderstandings.● Work within strict SLA requirements, prioritizing issues based on complexity and
📌 Mid Support Specialist (Colombia)
🏢 Lean Solutions Group
📍 Colombia
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.