Guest Experience Agent – Blue Gems Management

Full-time | Remote (Latin America)

Reports to: Guest Experience Manager

Compensation: USD $1,000 / month

About Blue Gems Management

Blue Gems Management is one of Florida's fastest-growing vacation rental management companies. We deliver five-star guest experiences while maximizing homeowner returns through exceptional hospitality, operational excellence, and proactive property care. We move fast, solve problems before they happen, and hold a high standard for service and accountability — and we're building a remote-first team of operators and hospitality professionals across Latin America who take ownership and thrive in a fast-paced, high-performance environment.

Our Core Values

These are not posters on a wall. These are how we operate every day, and how we hire.
- Ownership. We take initiative and own outcomes end to end.
- High Standards. Five-star is the baseline. We sweat the details others skip.
- Move Fast. Speed protects revenue and guest trust — we respond and resolve quickly.
- Proactive, Not Reactive.



We solve problems before they reach the guest.
- Accountability & Integrity. We follow through, document clearly, and do it right.

The Role

The Guest Experience Agent delivers consistent, five-star guest communication and support across every stage of the guest journey. You protect revenue, safeguard owner trust, and keep day-to-day operations running smoothly by proactively managing guest needs, coordinating with internal teams, and resolving issues quickly and professionally. This is an execution-focused role that rewards speed, accuracy, emotional intelligence, and strict adherence to SOPs and OTA policies.

What You'll Do
- Respond to guest inquiries across all platforms (Guesty, Airbnb, Booking.com, Vrbo, email, phone, messaging apps) fast, within tight response-time targets during your shifts.
- Manage check-in and check-out communications for a seamless arrival and departure experience.
- De-esca

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