Description
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with integral clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience.
Key Responsibilities
- Handle routine inbound and outbound customer communications via phone, email, and chat.
- Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
- Escalate complex issues to senior team members when necessary.
- Support the team by following up on client requests, sending routine reminders,
and tracking pending communication.
- Execute accurate data entry and update customer profiles within internal database and CRM tools.
- Collaborate with internal departments to gather information required to resolve customer queries.
- Provide general administrative and operational support to the customer service team as needed.
Requirements
- Fluent English (C1/C2) and Spanish.
- 1 – 2 years of experience in administration or virtual assistance.
- Familiarity and comfort with Google Workspace or Microsoft Office.
- Good communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor’s or Associate’s degree preferred.
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (
📌 Junior Customer Service Representative (Colombia)
🏢 VALATAM
📍 Colombia
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.