Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the general impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
Job Summary:
Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).
Job Responsibilities:
- Analyzes clients’ business needs and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, business functions and processes. Has limited technical expertise in one or several business or industry specializations.
- Works with others on the project delivery team to solve product related issues and recommend workaround solutions.
- Communicate with Technical Consultants and project managers on a regular basis providing status updates and any other information relevant to the ACI business.
- Supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.
- Assists customer with their implementation efforts as necessary to ensure successful product adoption.
- Assists in taking appropriate action for possible mitigation actions and or contingencies. Must learn to identify information needed to cl