How will you make a difference to PMI?
PMI is looking for an entry-level Chapter Operations Analyst I who is located in either Mexico or Colombia. You will support regional stakeholders as assigned, and collaborate with chapters regarding policies, procedures, and bylaws amongst other important operational areas to ensure each chapter is fully capable of operating at the most effective and efficient level possible. Conduct satisfactory service levels between PMI and chapters.
What you’ll bring to the role:

Reviews, revises, and recommends chapter policies and identifies process improvements to ensure a stronger chapter operation.
Partners with Chapter Engagement Partners to help support successful implementation and adoption of new programs and services targeting chapter leader growth and development.
Serve as a resource for chapters and mentors to effectively manage governance issues and questions, addressing and resolving issues when appropriate and escalating to department leadership as needed.
Utilizing data from a variety of sources, such as the Chapter Reporting System,



monitor and report on overall performance for assigned regions
Support chapters in the successful design and delivery of relevant and engaging events.
Apply PMI Chapter Charter process, including monitoring of core processes to ensure timely, accurate, and complete flow of information. Approve PMI Chapter Charters as appropriate, administer the Annual Chapter Charter Renewal program, including in regular status reporting.
Serve as a dedicated resource between chapters and Customer Care to effectively respond to complex matters that span multiple departments.
Ensure accurate and current volunteer information as well as quality assurance checks, updates and feedback with volunteers and staff. Participate to support volunteer role descriptions, system tools, messaging and training.
Review, respond, and approve PMI Chapter by-laws submissions, coordinating with appropriate internal stakeholders to

📌 Chapter Operations Analyst I (Colombia)
🏢 Project Management Institute
📍 Colombia