The Product Management team is responsible for developing innovative products and services that drive meaningful outcomes and deliver exceptional experiences for both potential and current students. Our goal is to accelerate growth by optimizing acquisition, retention, and monetization strategies. We operate with a data-driven mindset, deeply analyzing challenges and opportunities to make informed decisions.
Beyond student-facing solutions, our team also develops products and technologies to enhance the performance of our Contact Center, ensuring efficiency, scalability, and improved student engagement.
About the role:
As a Gen AI Product Manager, your primary mission is to reduce Customer Acquisition Cost (CAC) by increasing the efficiency of our acquisition channels. You will work closely with our Contact Center, leveraging AI-driven tools to boost agent performance, while also developing new, fully AI-operated acquisition channels. Additionally, you will collaborate with our Tech, BI, and Insights teams to harness data, optimize automation, and refine strategies that drive sustainable growth.
Your work will be pivotal in expanding our reach, improving conversion rates, and ensuring scalable, AI-powered acquisition.
Your responsibilities include:
-Deeply understanding voice and chat sales operations through research, analysis, and insights gathering.
-Developing and maintaining a clear roadmap that aligns with business objectives and drives measurable impact.
-Identifying and sizing problems/opportunities within the sales funnel and acquisition channels.
-Prioritizing initiatives using well-defined criteria to ensure the highest impact.
-Collaborating with Tech to design and build AI-powered solutions that enhance sales efficiency.
-Researching off-the-shelf AI solutions that we can quickly experiment with.
-Partnering with Insights & BI teams to establish measurement frameworks, enabling data-driven experimentation and impact assessment.
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📌 Gen AI Product Manager (Bogotá)
🏢 Aprende Institute
📍 Bogotá
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