Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.
Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.
Purpose
• Contributes to the overall success of Integral Finance Technology GFT globally as part of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
• Supports business applications to all Finance production and client-server systems maintained within GFT.
• Manages and maintains the currency of all issues which have been assigned for any application within GFT, in a manner which provides high quality customer service to its clients.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- 1st level Support
- Provide effective day to day end user technical support to all units on Risk and Finance production systems, maintained within GFT.
- Assist the Manager by conducting research and analysis, documenting operational processes to assist in the resolution of problems to meet the needs of the supported systems/applications.
- Respond to the incoming calls/emails from the business users reporting the incidents/issues, evaluate the issue and determine if the issue can be resolved locally or if it needs to be escalated to the other teams or 2nd level support when applicable.
- Escalate to Manager for assistance and/or escalation purposes, to quickly analyze problems and resolve escalated issues, and provide recommendations to management with regards to resolution.
- Escalate all high priority issues affecting availability, customer imp
📌 Support Engineer Associate (Bogotá)
🏢 Scotiabank
📍 Bogotá
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