Customer Experience Specialist

Location: Remote — Colombia

Employment Type: Full-time

We're looking for a sharp, service-minded Customer Experience Specialist to be the front line of our account relationships. You'll make ordering effortless, resolve issues quickly, and keep our providers confident that we have their back — all while collaborating daily with our U.S.-based team across phone, email, and CRM channels. This role sits at the intersection of sales support, order management, and customer care, so you'll need to be highly organized, technically fluent across systems, and comfortable toggling quickly between tasks and platforms without dropping a beat. If you take pride in prompt, proactive support and love keeping every touchpoint accurate and on time, we'd love to meet you.

Benefits and Compensation
- Permanent Work from Home
- Paid Time Off
- Monthly Performance Bonus
- Annual Bonus
- Health Allowance

What you'll do
- Inbound Customer Support: Answer incoming calls and messages promptly and professionally, assisting accounts with orders, product questions,



account updates, and issue resolution.
- Proactive Outbound Outreach: Conduct outbound calls and follow-ups — order confirmations, reorder reminders, issue resolution, and account check-ins — to support retention and a best-in-class customer experience.
- Order & Systems Management: Process, track, and manage orders in NetSuite, pulling account and order information accurately and resolving discrepancies as they come up.
- CRM & Account Records: Log activity, manage records, and track customer interactions in HubSpot to maintain accurate, up-to-date account histories.
- Cross-Functional Coordination: Partner with shipping and logistics to track fulfillment and resolve delivery issues, and collaborate with inside and outside sales to support accounts and hand off opportunities seamlessly.
- Continuous Improvement: Surface recurring issues and customer feedback to help refine processes and improve t

📌 Customer Experience Specialist (Colombia)
🏢 Ladmins
📍 Colombia