We are looking for a Collections Product Lead to join our Collections team.

We're launching a new business line in Colombia and looking for a product and strategy leader who will own the end-to-end customer journey across precollections and collections. In this role, you will sit at the intersection of credit risk, product, data, engineering, operations, and legal, holding full accountability for how the collections experience is designed and how it performs. You will turn fragmented touchpoints — reminders, messages, calls, payment options, restructuring offers, and self-service flows — into coherent, measurable journeys that recover money while keeping customers engaged and treated fairly.

Challenges that await you:
- Journey Mapping & Design: Build and maintain the end-to-end precollections and collections customer journey across all stages, channels, decision points, and customer touchpoints in the Colombian market.
- Friction & CX Optimization: Identify friction points, drop-offs, and operational inefficiencies, redesigning journeys to improve recovery performance,



customer experience, and cost efficiency.
- Collections Strategies & Self-Service: Design and launch end-to-end collection strategies across precollections and active delinquency, including early-warning communications, tailored repayment plans, restructuring offers, and seamless self-service resolution flows.
- Segmentation & Channel Orchestration: Tailor communication, offers, and interventions to customer behavior and risk profiles. Own channel orchestration across SMS, WhatsApp, email, push notifications, IVR, and agent interactions to optimize contactability and engagement.
- Product Roadmap & Requirements: Build and drive the collections product roadmap, prioritizing initiatives based on business impact. Translate business requirements into clear technical specifications for Engineering, Data, and Operations teams.
- Continuous Experimentation: Drive continuous optimization through A/B testin

📌 Collections Product Lead (Colombia)
🏢 Plata Card
📍 Colombia