At Discovered, we help growing companies improve the quality of their hires and reduce time to fill through better hiring systems, software, and support. We are looking for a Client Success Specialist who can deliver an exceptional client experience while also bringing real-world knowledge of the recruiting and hiring process.
This is not a generic customer support role. We need someone who understands how hiring works in the real world -- someone who has recruiting experience and can confidently help clients solve both platform questions and hiring-process challenges.
To be clear this is not a recruiter position.
However we REQUIRE recent experience as a recruiter.
Agency recruiting with diverse recruiting experience is preferred over in house recruiters
Required: C2 Proficient / Near-native "Perfect non-native" level; very close to native
This is a remote / Work From Home/ WFH Position
What You'll Do
- Support clients by email, phone, and Zoom with fast, thoughtful, solution-oriented communication
- Help clients use our platform effectively to improve hiring outcomes
- Troubleshoot client issues and provide clear step-by-step guidance
- Lead onboarding and re-onboarding conversations with clients and users
- Create follow-up emails, Loom videos, and helpful resource recommendations
- Manage client requests, notes, and ticket workflows in HubSpot
- Identify common client issues, bugs, training gaps, and feature requests
- Support renewals, quarterly check-ins, and overall client satisfaction
- Help clients apply hiring best practices, not just software settings
What We're Looking For
- Required: recruiting or talent acquisition experience
- Required: C2 Proficient / Near-native "Perfect non-native" level; very close to native
- Strong understanding of the hiring process, including screening, interview workflows, candidate experience, and hiring best practices
- Experience in client success, account management, recruit