Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
Make 100+ outbound collections calls daily to customers with past-due balances.
Follow up consistently through phone and email.
Secure:
Payments
Payment commitments
Clear resolution timelines
Navigate gatekeepers and connect with appropriate decision-makers.
Handle payment objections professionally and confidently.
Maintain consistent follow-up until accounts are resolved.
Prioritize accounts based on aging, balance, and collection status.
Billing Issues & Dispute Resolution
Investigate issues preventing payment, including:
Billing discrepancies
Invoice disputes
Missing information
Payment delays
Identify the root cause of outstanding balances.
Coordinate with internal teams to resolve billing issues quickly.
Keep customers informed throughout the resolution process.
Ensure disputed accounts remain actively managed rather than falling through the cracks.
CRM & Account Management
Maintain accurate account records in Salesforce or similar CRM systems.
Document:
Outbound calls
Emails
Customer responses
Payment commitments
Case updates
Follow-up dates
Maintain clear visibility into every active collections account.
Ensure documentation is accurate, complete, and current.
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