Front Desk & Communications
Answer and direct a high volume of inbound calls in both English and Spanish with professionalism, warmth, and efficiency
Greet and assist clients, prospective clients, and visitors (virtual or in-person as applicable) with a positive and helpful attitude
Respond to emails, voicemails, and messages promptly and route them to the appropriate team member
Take accurate and detailed messages and ensure timely delivery to attorneys, paralegals, or case managers
Handle client inquiries with empathy and discretion, providing general information about the firm without giving legal advice
Make outbound calls to clients, medical providers, insurance companies, and other parties as directed
Scheduling & Calendar Management
Schedule, confirm, and reschedule appointments, consultations, depositions, and meetings for attorneys and staff
Maintain and update attorney and team calendars in real time
Send appointment reminders to clients and follow up on no-shows or cancellations
Coordinate conference calls and virtual meetings,



including sending links and ensuring all parties are confirmed
Administrative Support
Perform accurate and timely data entry into the case management system
Prepare, send, and track routine correspondence and documents as directed by the legal team
Assist with organizing and maintaining digital client files and records
Process incoming and outgoing mail, faxes, and documents
Support attorneys, paralegals, and case managers with administrative tasks as needed
Assist with printing, scanning, copying, and filing documents in an organized manner
Client Experience
Serve as a warm and reassuring point of contact for clients who may be going through a stressful and difficult time
Follow up with clients on outstanding documents, signatures, or information requests
Escalate client concerns or urgent matters to the appropriate team member quickly and professionally
Maintain a consistently positive, patient, and professional tone in every int

📌 Bilingual receptionist for a law firm (Cartagena Del Chairá)
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📍 Cartagena Del Chairá