Native Teams is a general platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximise the value of every work payment, worldwide.
We are expanding our global team and looking for Customer Support Call Agent to bring their wider knowledge and help us get our product and service more widely known and used.
Would you like to take on a new challenge in the field of Customer Experience in a successful, fast-growing global start-up?

Location: Remote
Salary Range: Flexible

Key Responsibilities:

Provide exceptional customer support by responding to customer inquiries via live chat, email, and other support channels in a timely and professional manner.
Resolve customer issues efficiently, troubleshooting product or account-related questions and escalating complex cases to the appropriate teams when needed.
Maintain accurate customer records by documenting conversations, resolutions, and follow-up actions within the support platform.
Meet and maintain support SLAs and quality standards, ensuring fast response times,



high customer satisfaction, and consistent service quality.
Collaborate with internal teams to report bugs, communicate customer feedback, and contribute to continuous product improvements.
Contribute to the knowledge base and support documentation by identifying recurring questions, suggesting process improvements, and helping keep help articles up to date.
Join client calls when needed to walk through issues, clarify next steps, or provide a more personal touch on complex cases.

Requirements:

Experience: 1–3+ years of experience in customer support, client success, or technical support (SaaS or tech industry experience preferred).
Communication Skills: Outstanding written and verbal communication skills with the ability to explain complex technical concepts in clear, simple terms.
Problem-Solving Ability: Strong analytical and troubleshooting skills with high attention to detail.
Tool Pr

📌 Customer Support Specialist (Colombia)
🏢 Native Teams
📍 Colombia