Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.
Join us and be part of a dynamic team that thrives on excellence and innovation.
We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The idóneo candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.
As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.
Responsibilities
Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
Promptly respond and escalate TT's from Customers to Suppliers
Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
Respond to network issues promptly, escalating to senior teams when necessary
Perform root cause analysis to prevent future occurrences of network disruptions
Collaborate with cross-functional teams to support system upgrades and configuration changes
Document and update operational processes, procedures, and incident reports
Continuously optimize system performance and implement best practices for network reliability
Requirements
Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
2+ years of experience in a NOC or te