ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
On-Call: Rotating after-hours emergency support — approximately 1 week per month
About the Role
At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.
You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.
This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.




What You’ll OwnCustomer Network Support & Troubleshooting
Diagnose customer issues involving:
Connectivity and outages
Latency and packet loss
Routing instability
VoIP and call-quality problems
WAN and failover performance
Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.
Support routers, firewalls, and Customer Premise Equipment (CPE).
Investigate issues across multiple layers rather than simply escalating tickets.
Document troubleshooting steps, root causes, and configuration changes.
Communicate technical findings clearly to business customers.
Advise customers on redundancy, failover, and network optimization.
Participate in rotating after-hours emergency support.
ISP Network Operations
Monitor and maintain:
Edge routing infrastructure
Wireless backhaul systems
Bonded WAN infrastructure
Core ISP services
Provision and configure customer network deployments.
Confi

📌 ISP Network Support Engineer (Colombia)
🏢 Pavago
📍 Colombia