We're looking for an experienced Short-Term Rental (STR) Virtual Assistant to join our growing team This role is adecuado for someone who has hands-on experience managing vacation rentals in the Smoky Mountains, specifically Gatlinburg, Pigeon Forge, and Sevierville, Tennessee.
If you're proactive, organized, and understand the unique operational needs of this market, we'd love to hear from you.
Responsibilities
Manage daily operations of short-term rental properties
Respond promptly to guest inquiries and resolve issues
Coordinate with cleaners, maintenance vendors, and inspectors
Monitor reservations, calendars, and pricing
Handle guest check-ins, check-outs, and special requests
Process maintenance tickets and follow up until completion
Ensure listings remain accurate and optimized across booking platforms
Assist with owner communications and operational reporting
Requirements
Significant experience managing STR properties in Gatlinburg, Pigeon Forge, and/or Sevierville, TN
Strong understanding of the Smoky Mountains vacation rental market
Experience with platforms such as Airbnb, VRBO, and Booking.com
Experience using property management systems (Hostaway, Guesty, Hospitable, OwnerRez, or similar)
Excellent written and verbal English communication skills
Highly organized with strong problem-solving abilities
Ability to work independently in a fast-paced environment
Reliable internet connection and a dedicated home office
Schedule
Full-time
Must be available during U.S. Eastern Time (East Coast) business hours
Preferred Qualifications
Experience coordinating cleaners and maintenance teams in the Smoky Mountains
Familiarity with dynamic pricing tools such as PriceLabs
Experience handling guest escalations and emergency situations
Knowledge of local regulations and vacation rental operations in the Smoky Mountains
If you have proven experience managing vacation rentals in the Smoky Mountains and are looking for a long-term remote opportunity,