Company Overview
Halo Hospitality is a full-service short-term rental management company based in Knoxville, Tennessee, managing 75+ properties across the Knoxville and greater East Tennessee market. We handle everything for our owners — listing optimization, dynamic pricing, guest experience, housekeeping, and maintenance — so they can own with confidence and earn without the headache.

We are building one of the most automated, AI-native operations in the short-term rental industry, and we're looking for a leader who is genuinely excited to build the future of guest service with us.

Position Summary
This is not a traditional guest services job.

As Halo's Customer Service Manager, your mandate is to lead our customer service team to maximize automation across guest communications and workflows while elevating the guest experience using AI tools like Claude/Cowork and our Trellis agent platform (including our guest-facing AI agent, Holly).

You are the human who orchestrates the machines: designing, training,



and refining the automations that handle the bulk of guest communication while owning the judgment calls, edge cases, and escalations that AI can't.

You'll lead a lean, high-leverage team, build the systems that keep guest information flowing smoothly at all times, and personally step in to handle the escalations that matter most.

The adecuado person is part operator, part builder — someone who lights up at the idea of teaching an AI agent to do something well, then measuring the result and pushing the automation rate higher. You think in systems, you obsess over response time, guest satisfaction, and protecting our 4.9+ review ratings, and you'd rather build a workflow once than answer the same question a hundred times.

Responsibilities
Own guest communication across all channels and throughout the full guest lifecycle, including pre-booking inquiries, in-stay support, checkout, and post-stay follow-up.
Lead the customer service department to maximize automa

📌 Customer Service Manager (Colombia)
🏢 Better Talent
📍 Colombia