About AI Case Leads
AI Case Leads partners with leading U.S. personal injury law firms to help individuals involved in motor vehicle accidents connect with experienced attorneys. Every conversation matters, and our team plays a critical role in helping people receive the legal support they need.
We're looking for bilingual (English & Spanish) professionals who are passionate about helping others and want to build a long-term remote career. No previous experience is required—we provide paid training, ongoing coaching, and growth opportunities.

What You'll Do
As a Remote Bilingual Customer Support Representative, you'll be the first point of contact for individuals involved in motor vehicle accidents.

Your responsibilities will include:
Answering inbound calls from potential clients seeking legal assistance.
Making outbound follow-up calls to individuals who previously requested information.
Gathering accurate information about the client and the accident.
Following our qualification process to determine whether a case meets our criteria.
Building trust with clients through empathy,



professionalism, and excellent communication.
Accurately documenting all information in our CRM.
Transferring qualified clients to one of our partner law firms.
Maintaining confidentiality and delivering an outstanding customer experience.

During your paid training, you'll learn our intake process, qualification guidelines, and the systems you'll use every day. You'll be fully prepared before taking live calls.

Compensation & Benefits
Average Earnings: USD $6.00 to $10.00 per hour (base pay + uncapped commissions)
Paid training
Unlimited commissions
Team performance bonuses
100% remote position
Full-time (40 hours per week)
Ongoing coaching and career growth opportunities

High performers have the opportunity to earn even more through our uncapped commission structure.

Qualifications
Fluent in English and Spanish.
English proficiency of B2 level or higher.
Excellent communication and

📌 Remote Bilingual Customer Support Representative (Colombia)
🏢 Ai Case Leads
📍 Colombia