Guest Experience Agent – Blue Gems Management
Full-time | Remote (Latin America)
Reports to: Guest Experience Manager
Compensation: USD $1,000 / month
About Blue Gems Management
Blue Gems Management is one of Florida's fastest-growing vacation rental management companies. We deliver five-star guest experiences while maximizing homeowner returns through exceptional hospitality, operational excellence, and proactive property care. We move fast, solve problems before they happen, and hold a high standard for service and accountability — and we're building a remote-first team of operators and hospitality professionals across Latin America who take ownership and thrive in a fast-paced, high-performance environment.
Our Core Values
These are not posters on a wall. These are how we operate every day, and how we hire.
Ownership. We take initiative and own outcomes end to end.
High Standards. Five-star is the baseline. We sweat the details others skip.
Move Fast. Speed protects revenue and guest trust — we respond and resolve quickly.
Proactive, Not Reactive.



We solve problems before they reach the guest.
Accountability & Integrity. We follow through, document clearly, and do it right.
The Role
The Guest Experience Agent delivers consistent, five-star guest communication and support across every stage of the guest journey. You protect revenue, safeguard owner trust, and keep day-to-day operations running smoothly by proactively managing guest needs, coordinating with internal teams, and resolving issues quickly and professionally. This is an execution-focused role that rewards speed, accuracy, emotional intelligence, and strict adherence to SOPs and OTA policies.
What You'll Do
Respond to guest inquiries across all platforms (Guesty, Airbnb, Booking.com, Vrbo, email, phone, messaging apps) fast, within tight response-time targets during your shifts.
Manage check-in and check-out communications for a seamless arrival and departure experience.
De-escalate complaints and delive

📌 Guest Experience Agent (Medellín)
🏢 Stayd Collective
📍 Medellín