Job Title: Tier 1 Helpdesk Technician - LATAM (Night Shift)

Location: Medellin, Colombia (No remote work)

Available Positions: 1

Available Shifts: From 11:00 PM to 8:00 AM, Monday through Friday. (Holiday work may be required depending on company needs, with advance notice provided) 35% night shift differential.

Contract Type: Indefinite-Term Contract with Full Legal Benefits

Salary Range: $4,500,000 - $5,000,000 COP per month, based on experience and English proficiency + 35% night shift differential.

Company Overview:
TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

Key Responsibilities:
Provide technical support in-person, via phone, or electronically through email.
Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system.




Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.
Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.
Manage urgent situations effectively by identifying critical issues and escalating them appropriately.
Document solutions, track problems, route requests, and manage software licenses and installations.
Work independently and collaboratively on multiple projects or tasks.

Minimum Qualifications:
At least 1 year of experience in a technical support role within an MSP Helpdesk, or
At least 2 years of helpdesk experience in a corporate IT environment, plus
At least 1 year of Office 365 support experience in a multitenant setting.

Desirable Technical Skills/Experience:
Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
Desktop support for AD and AzureAD environments on Windows 10/11.
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📌 Tier 1 Helpdesk Technician (Medellín)
🏢 TechPulse Latam
📍 Medellín