At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Relocation benefits are not available for this job posting.
Position Summary: As People Lead, Channel & Contract Management (Costa Rica), you provide robust leadership, administration, and guidance to the CCM team, ensuring operational excellence, strategic alignment, and team development, while occasionally executing daily deliverables and serving as a key RSS leader supporting Genentech (US) across Medicaid Rebate Processing, Contract Strategy Implementation, Managed Care Contracts, and Government Programs by bridging Costa Rica operations with US business partners, inspiring agile collaboration,
and end‑to‑end accountability.
The Opportunity:
Lead and manage the CCM team (currently ~17 people), overseeing performance metrics and compliance by tracking KPIs (e.g., turnaround times, recall rates), proactively addressing performance gaps, ensuring adherence to functional training, risk management, and local compliance policies, and driving sustainable, scalable process improvements
Handle team administration and infrastructure: schedule and lead local meetings for cross-team alignment; coordinate workflow coverage (incl. leave/vacation planning); and manage local infrastructure needs such as hardware and Roche systems access
Own talent development and performance management across the employee lifecycle, from recruitment and onboarding to ongoing development: oversee evaluations and conflict resolution, shape the local RSS workforce strategy to meet evolving business demands, and continuously imp
📌 People Lead, Channel (Chía)
🏢 Roche
📍 Chía