Purpose & Overall Relevance For The Organization

At adidas, we have a very clear mission: “to be the best sports brand in the world¨; and a very passionate purpose: “Through sport, we have the power to change lives.” This guiding principles shapes how we operate as a company, how we collaborate with our partners, how we create our products, and how we connect with our consumers. Our values represent essential behaviors, reflecting a winning mindset we strive to see in every team member.

This same purpose and mindset are at the heart of General Business Services (GBS) the team that delivers consistent, end -to-end business solutions across adidas. By driving process excellence and operational efficiency, GBS enables our partners to focus on what matters most: creating impact.Within GBS, the Order to Cash (O2C) process plays a key role in ensuring a smooth customer journey from order placement to payment collection. It supports business growth through standardization, automation, and strong customer focus .





The Billing & Returns Specialist supports the O2C NAM organization by delivering accurate, timely, and customer -focused execution of billing and returns activities. The role contributes to positive customer experience, revenue accuracy, and cash flow by ensuring billing documents, returns, and logistics -related topics are handled in line with service level agreements, internal policies, and quality standards.The Specialist works closely with internal O2C teams and customers to resolve billing and returns inquiries efficiently, escalating issues when needed and supporting process consistency across the Order-to-Cash cycle.

Key Responsibilities:

Execute day -to-day billing and returns activities in accordance with defined procedures, service level agreements, and quality standards
Support billing document management activities, including billing transmission, billing error resolution, monitoring billing due lists, and clearing processes
Support returns and logi

📌 Billing & Returns Specialist (Colombia)
🏢 Adidas
📍 Colombia