Customer Success & Support Colombia Remote Lead Full-Time Aug 4, 2026
What You'll Do
Ensure timely, accurate, and empathetic processing of all customer Petitions, Complaints, Claims, and Suggestions (PQRS). Identify key areas for process improvement through PQRS analysis and propose effective solutions. Manage and track a high volume of PQRS cases, ensuring all relevant information is documented and followed up on in a timely manner.
What We're Looking For
Exceptional customer focus and empathy with strong analytical and problem-solving skills. Must demonstrate empathetic communication and customer advocacy. Ability to analyze customer complaints and requests to identify root causes and implement effective solutions.
Key Skills & Technologies
customer serviceanalytical skillsproblem-solvingcommunicationconflict resolutioncase managementregulatory awarenessattention to detail
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote
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