Job Title: Virtual Health Assistant
Job Overview:
GSD Associates LLC is seeking a highly motivated, detail-oriented Independent Contractor to join our team as a Virtual Patient Coordinator. In this role, you will provide administrative and client support services to our healthcare clients, acting as a key point of contact for patients throughout their care journey. The idóneo candidate brings a strong healthcare industry background, excellent organizational and communication skills, and fluency in Mandarin and English is a must.
Responsibilities:
Client Engagement:
Meet and exceed daily activity requirements within an 8-hour workday.
Work closely with GSD clients and designated personnel to perform a variety of patient-facing tasks.
Provide in-house billing, insurance capturing, verification, and eligibility checks.
Conduct patient calls to gather necessary information.
Offer translation services for Mandarin-speaking patients during consults and surgeries.
Administrative and Client Support:
Follow up after initial consultations to ensure a positive patient experience.




Assist in converting leads and follow up with patients who have not yet booked procedures.
Manage reception phones and overflow call duties.
Conduct post-procedure patient calls to address questions or concerns.
Appointment Scheduling:
Confirm, reschedule, and cancel appointments as needed.
Coordinate scheduling for a range of procedures.
Respond to patient inquiries across multiple channels (phone, email, chat).
Insurance Management:
Verify insurance eligibility at the time of appointment.
Gather insurance coverage breakdowns and calculate co-pays, out-of-pocket costs, and deductibles.
Manage authorization requests and confirm authorizations prior to procedures.
Organize and submit required documentation to insurance providers, including "bubble sheets."
General Responsibilities:
Engage with contacts using messaging scripts for consistent, professional follow-up.
Resolve client questions, concerns, an

📌 Mandarin/English Speaking Virtual Assistant (Medellín)
🏢 Important Place
📍 Medellín