Bilingual Care Coordinator
Employment Type: Full-Time / Part-Time
Location: Remote
Position Summary
The Care Coordinator plays a pivotal role in organizing, streamlining, and monitoring patient care plans and day-to-day healthcare operations. Serving as the primary point of contact between patients, families, healthcare providers, and administrative staff, this position ensures seamless communication, timely service delivery, and high standards of patient care.
Key Responsibilities
Patient & Provider Coordination: Act as the central hub of communication between patients, physicians, specialists, and multidisciplinary care teams to ensure coordinated delivery of services.
Care Plan Management: Assist in building, updating, and monitoring individual patient care plans, tracking progress against clinical goals, and scheduling necessary follow-up appointments.
Administrative & Workflow Support: Maintain accurate electronic health records (EHR/EMR), process referrals, perform insurance eligibility verification, and handle incoming patient inquiries via phone, email, or chat.




Resource Facilitation: Connect patients with community resources, home care services, medical equipment providers, and financial support programs as needed.
Patient Advocacy & Outreach: Conduct routine check-ins with patients to monitor treatment adherence, address care barriers, and educate patients on their prescribed care plans.
Quality Assurance & Compliance: Ensure all coordination activities strictly adhere to HIPAA regulations, patient privacy laws, and standard operating procedures (SOPs).
Issue Escalation: Identify delays in treatment, care gaps, or recurring operational issues and flag them promptly to clinical leadership for resolution.
Required Qualifications
Experience: 3+ years of experience in healthcare coordination, medical administrative support, patient navigation, or case management.
Technical Skills: Proficiency with Electronic Health Record (EHR) systems, HIPAA-compliant communi

📌 Bilingual Care Coordinator (Bogotá)
🏢 SnappyCX
📍 Bogotá