The Financial Crime Prevention Operations team is responsible for protecting the bank and its clients from fraud losses and financial crime risks across the full customer lifecycle. In Colombia, the team will be built from scratch to support the launch of debit cards and savings accounts. The function will cover fraud prevention operations, disputes management, AML operational support and regulatory compliance execution. The role requires building scalable processes, defining the operational model, hiring and leading managers and agents, and ensuring operational readiness before and after launch.
The Head of Fraud Prevention is responsible for:
Owning the full operational scope of the Financial Crime Prevention team, including Fraud Prevention, Disputes, AML Operations and Compliance-related case handling.
Designing and implementing the operational structure for each function based on the launch plan, projected client growth, transaction volumes and expected operational demand.
Calculating and planning headcount per function, defining role distribution,



workload allocation and productivity benchmarks.
Developing and documenting end-to-end operational processes across fraud prevention, disputes management, AML operations and investigation workflows.
Building and maintaining operational manuals and knowledge bases for agents, including investigation procedures, escalation paths, operational playbooks and regulatory requirements.
Hiring key leadership roles prior to launch, including the Disputes Manager, Fraud Prevention Coordinator, Agents, among others, while building and scaling the broader operations team.
Designing and optimizing ticket and case management workflows across fraud investigations, disputes, AML operations and compliance processes.
Ensuring operational processes comply with Colombian regulatory requirements and internal policies.
Partnering with Customer Support, Product, Compliance and Risk teams to ensure operational readiness, process efficiency a

📌 Head of Fraud Prevention Colombia
🏢 Plata Card
📍 Colombia