Working at Infobip means being part of something truly integral. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
As a Digital Customer Success Associate, you’ll learn how to manage self-service customers, ensuring they effectively use our digital products. You’ll engage with customers via email, handle tickets, join meetings (English required),



and perform upsells or cross-sells to increase customer value.
Your role will involve monitoring customer interactions, analyzing data to identify risks and opportunities, and collaborating with teams to improve processes. You’ll also work closely with marketing and sales to enhance lead quality and conversion rates.
Responsibilities:
Manage Self-Service Customers: Engage with self-service customers to ensure they achieve success using our digital products.
Minimize Risks and Identify Growth Opportunities: Monitor customer interactions to identify risks and growth opportunities, proactively addressing issues to enhance satisfaction and retention.
Respond to Customer Inquiries: Promptly respond to customer requests and provide guidance to resolve issues.
Contribute to Process Improvement: Collaborate with colleagues to enhance self-service processes and customer experience.
Drive Lead Quality and Conversion Rates: Work closely with marketing and sa

📌 Digital Customer Success Associate (Bogotá)
🏢 Infobip
📍 Bogotá