Responsibilities

As our LATAM Support Engineer, you’ll play a key role in ensuring successful deployment and adoption of Aratek solutions. Your responsibilities include:

Providing technical support and troubleshooting (remote and on-site) for Aratek hardware and software.
Assisting customers and partners with SDK/API integration on Windows, Android, and Linux platforms.
Collaborating with Sales and Product teams to deliver pre-sales technical consultations.
Conducting technical training and onboarding for partners, integrators, and end-users.
Supplying R&D;/product teams with field feedback and customer insights.
Supporting deployments, POCs (Proof of Concept), and field testing in the region.
Preparing technical documentation, FAQs, and knowledge base content in English and Spanish/Portuguese.
Traveling across LATAM (20–30%) to support projects and customers.

We’re Looking For a Hands-on Support Engineer Who Thrives At The Intersection Of Technology And Customer Success. The Idóneo Candidate Will Bring

Strong knowledge of Windows and Android OS.




Hands-on SDK integration experience (C++, C#, Java, Python preferred).
Familiarity with biometric technologies such as fingerprint and facial recognition.
Experience with APIs, USB drivers, mobile app support, and hardware troubleshooting.
Networking and connectivity troubleshooting (a plus).
Fluent in English and Spanish (Portuguese is a strong advantage).
Ability to produce technical documentation in both English and Spanish.
3–5 years in technical support, field engineering, or system integration.
Bachelor’s degree in Computer Science, Electronic Engineering, IT, or related field.
Experience supporting government, financial, or identity-related projects (preferred).
Knowledge of biometric industry standards (ISO, NIST, FBI PIV).
Experience with LATAM government ID projects, voter registration, KYC/AML, or access control systems.
Familiarity with Aratek or similar biometric devices (a strong plus).

Take the next step i

📌 LATAM Support Engineer (Colombia)
🏢 Aratek Innovation Private
📍 Colombia