About the Role
We are looking for a dedicated and organized Personal Injury Case Manager to join our client's legal team. In this role, you will serve as the central point of contact for clients throughout the lifecycle of their personal injury case — from the initial intake through settlement or trial preparation. You will work closely with attorneys, paralegals, medical providers, insurance adjusters, and clients to ensure every case moves forward efficiently and that clients feel informed and supported every step of the way.
This is a fully remote, full-time position idóneo for someone with a strong background in personal injury law, outstanding communication skills, and the ability to manage a high-volume caseload with professionalism and compassion.
Prior experience in Illinois USA is required
Key Responsibilities
Case Oversight & File Management
Manage a caseload of active personal injury files from intake to resolution, ensuring all cases progress on schedule
Open new client files and maintain accurate, up-to-date records in the case management system




Monitor case status regularly and proactively identify and resolve delays or missing documentation
Track statutes of limitations, deadlines, and follow-up tasks for every active file
Prepare case summaries, status reports, and updates for attorneys upon request
Client Communication & Support
Serve as the primary point of contact for clients, keeping them regularly informed of their case progress
Conduct intake interviews with new clients to collect accident details, medical history, and insurance information
Address client questions and concerns with empathy, professionalism, and clarity
Educate clients on the personal injury process, what to expect at each stage, and what is needed from them
Follow up with clients on outstanding items such as medical records, authorizations, or documentation
Medical Records & Treatment Coordination
Request, obtain, and organize medical records, bills, and liens from hospitals, c

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