IT Operations Engineer.
Workplace Systems & Endpoint Operations.
Bogotá, Colombia.
Hybrid.
About the Role
We're hiring an IT Operations Engineer to own how our company's technology actually runs day to day; every laptop, every user account, every access request. This opportunity is based in our Bogotá office on a hybrid schedule and reporting to our Security and Compliance Lead. Your main responsability is to turn scattered, reactive IT support into a reliable, secure, and well-documented system that both your teammates and outside auditors can trust.
This is a hands-on role with real ownership: you're not following someone else's playbook, you're building it.
?️What You'll Own:
Every device, start to finish. You'll manage the full life of company laptops and equipment -from setup and enrollment through day-to-day patching to retirement - and help select and set up the tools we use to monitor and support them remotely.
Every account and every license. You'll manage user access with precision: setting people up, removing access when they leave,
organizing groups and permissions, and regularly checking that access still makes sense. When software licenses go unused, you'll catch it and reclaim the cost.
A clear, well-documented support system. You'll build and maintain the internal processes for onboarding, offboarding, and access requests, keeping a clean paper trail for every change. You'll also be the first point of contact when someone's laptop, Wi-Fi, or software isn't working - whether they're in the office or remote.
Security that actually holds up. You'll enforce baseline protections across every device - encryption, active antivirus, screen locks, up-to-date software - and keep the evidence organized so we're always ready for a security audit.
Smarter work, not just more work. You'll use AI tools and scripting to cut out repetitive manual tasks
- ticket sorting, account setup, recurring reports so the routine stuff increasingly runs itself, freeing you up
📌 IT Operations Engineer (Bogotá)
🏢 Nuaav
📍 Bogotá