Clara is the fastest-growing company in Latin America. We've built the leading
solution for companies to make and manage all their payments. We already help
over 20,000 large and growing businesses operate with agility and financial
clarity through locally issued corporate cards, bill pay, financing, and a
powerful B2B platform built for scale.
Clara is backed by some of the most successful investors in the world, including
top regional VCs like monashees, Kaszek, and Canary, and leading integral funds
like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General
Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs
- in addition to dozens of angel investors and local family offices.
We’re building the financial infrastructure that powers high-performing
organizations across the region. We invite you to join us if you want to be part
of a fast-paced environment that will accelerate your career and support you to
do some of the best work of your life alongside a passionate and committed team
distributed across the Americas.
WHAT YOU'LL DO
We're looking for a Customer Happiness Associate to support Clara’s growing base
of B2B customers in Mexico. You’ll be a key player in ensuring an exceptional
support experience, owning complex issue resolution and creating thoughtful
interactions that reflect Clara’s commitment to excellence.
In this role, you will:
* Resolve escalated support issues through email, chat, and phone with empathy
and precision.
* Proactively investigate customer problems and document findings clearly in
internal tools.
* Provide follow-up support to ensure complete resolution and satisfaction.
* Engage with customers considering cancellation or returns and offer solutions
that support retention.
* Identify trends in customer feedback and propose improvements to product or
process.
* Balance multiple incoming tickets while maintaining quality, tone, and
timeliness in every
📌 Customer Happiness Associate (Colombia)
🏢 Clara
📍 Colombia
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