Purpose
Contributes to the overall success of the Strategy & Delivery Management (Technical Operations & Support Team) / Global HR Technology in Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Technical Support
Manage the “HR Webmaster” role ensuring coverage within established schedule including non-business hours (On-call support with the corporate cellphone assigned).
Provide 2nd level technical support for all the Integral HR Technology applications, includes investigating problem logs, and if requires getting 3rd level support or support vendor to assist in problem resolution.
Ability to troubleshoot simple to complex problems.




Learn new technology to become proficient in its use to provide the most cost-effective technology support solutions.
Areas of expertise will range from operating system, MS Azure Services, database, web applications, web servers, networking and desktop tools.
Strong knowledge of interoperability workings of all these technical components is required.
Required to identify improvements to all operational support activities as well as maintain accurate and up to date operational manuals for day-to-day activities.
• System Analysis and Design
Work with users, technical groups, vendors, and other analysts to assist in developing requirements from the perspective of a technical support analyst.
Create design and support related documentation.
Strong level of knowledge of any new design that will have direct or in-direct technical impact to the supported environment.
• Code Promotion
Manage code promotions on all servers within their jurisdiction.
Co-coordinating any Change Request Fo

📌 Technical Support Associate (Bogotá)
🏢 ScotiaTech
📍 Bogotá