We are reimagining the glassmaking process, we are not afraid to push boundaries as we transform an industry that has manufactured glass in nearly the same way for over 100 years. We threw away the play book and went about designing and implementing new technology, innovating processes and bringing new benefits to our customers. This is just the beginning as we expand our offering and implement future technologies across our operations.
We are part of O-I, who with 20,000 + employees and an unparalleled footprint spanning 70 plants in 20 countries, provides us with the opportunity to make an impact on a integral scale.
Job Description
You will be responsible for overseeing and managing the company's global travel and expense processes. This role ensures policy and process compliance and will work closely with various departments, including finance, HR, and procurement to implement and maintain best practices in travel and expense management. On the other hand,
in this role you will oversees Help Desk and Vendor Query Portal ensuring prompt resolution and stakeholder satisfaction.
Principal Accountabilities
Vendor Query Portal Management:
Oversee the end-to-end process of vendor query resolution through the vendor query portal.
Collaborate with IT and vendors to enhance the functionality and user experience of the portal.
Help Desk Operations
Establish and manage a centralized help desk function to address internal and external inquiries related to vendor interactions.
Implement best practices for efficient help desk operations, including ticketing systems and knowledge base management.
Query Resolution And Escalation
Act as a subject matter expert in resolving complex vendor queries, providing guidance to the team for effective and timely resolution.
Implement escalation procedures for high-priority issues, ensuring prompt resolution and stakeholder satisfaction.
Vendor Relationship Management
Collaborate with procurement and vendor ma
📌 Global T&E Process Owner – SAP Concur Expert (Envigado)
🏢 O-I
📍 Envigado
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