Position Summary
The Accounts Receivable Clerk is responsible for managing customer collections activities within a centralized Shared Services environment. This role ensures timely collection of outstanding receivables, maintains strong customer relationships, and supports overall cash flow performance. The AR Clerk collaborates closely with cross-functional teams—including Billing, Cash Application, Sales, and Operations—to resolve issues, minimize past due balances, and uphold standardized general processes.
Work Location:
Centro Empresarial Connecta 26
Edificio G4-G5, Piso 5 - Oficina 503
Avenida calle 26 #92-32, Bogotá
Contract: Permanent Full Time Employee - All law benefits included and more.
Key Responsibilities
Collections & Customer Management
Manage a high-volume portfolio of customer accounts across multiple business units and regions.
Execute outbound collection calls, emails, and statements to obtain timely payment on outstanding invoices.
Maintain detailed and professional communication with customers while ensuring adherence to credit terms.
Escalate complex or high-risk accounts appropriately to leadership or Sales/Operations.
Issue Resolution
Investigate and resolve invoice disputes, short payments, and billing discrepancies by working with internal teams (Billing, Sales, Operations, Customer Service).
Facilitate credit memo requests, write-offs, and adjustments in compliance with internal policies and approval levels.
Coordinate with Cash Application to ensure accurate and timely posting of customer payments.
Reporting & Compliance
Monitor aging reports, track KPIs, and follow standardized collection workflows and scripts as part of shared services best practices.
Document all collection activity in to maintain audit-ready records.
Support month-end close by validating account balances and providing status updates on overdue accounts.
Ensure all activities comply with company policies and applicable regulatory requirements.
Continuous Improvemen