As a Partner Operations Manager Level III, you will play a critical role in facilitating and enhancing our vendor relationships, supporting vendor programs, and managing the lifecycle of products and services. You will be the go-to person for the sales teams, providing essential support in quoting, deal registration, pricing, and up-selling opportunities. Your expertise in vendor programs, pricing structures, and product knowledge will be invaluable in driving revenue growth and ensuring the smooth execution of partnerships.
Responsibilities
Act as the primary point of contact for vendor programs, building strong and lasting relationships with multiple-tier vendors.
Works closely with management in order to resolve escalated issues with customers pertaining to supplier orders and quotes as needed.
Stay up-to-date with the latest developments in vendor programs and pricing structures to effectively support sales teams and end-users.
Provide accurate and timely quotes for products and services, considering pricing guidelines and program terms.
Tests existing solutions and creates training materials and resources for users to optimize product adoption and usage.
Determine and communicate lead times and delivery expectations based on product availability, build lead time times, etc.
Coordinate with vendors and internal teams to ensure timely delivery of products and services.
Perform deal registration processes with vendors to secure and protect sales opportunities.
Apply appropriate pricing and terms, and create renewal contracts when applicable to maintain ongoing partnerships.
Provide hands-on support to sales teams in crafting quotes, addressing customer inquiries, and identifying up-selling possibilities.
May collaborate with sales representatives to develop effective strategies for increasing revenue through partner programs.
May identify upsell opportunities during the quoting process and collaborate with the sales team to maximize revenue potentia
📌 Program Manager (Bogotá)
🏢 TD SYNNEX Multi-Country Area (Español)
📍 Bogotá
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