Senior Support Network Engineer – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers.
This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands-on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission-critical connectivity solutions.
What You’ll DoNetwork Operations & Support
Provide technical support to U.S.-based B2B customers.
Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
Monitor network performance, resolve outages, and ensure high network availability.
Diagnose and resolve complex network issues in a timely manner.
Fixed Wireless Infrastructure
Plan,



deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.
Work with wireless platforms including:
Cambium
Ubiquiti / UniFi
Aviat
Siklu / Ceragon
Support fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions.
Routing & Network Management
Implement and maintain dynamic routing protocols, including:
OSPF
BGP
Maintain reliable routing across ISP network infrastructure.
Support network performance optimization and stability.
Required Experience & Skills
Flawless written and verbal English communication skills.
Previous experience in customer-facing technical support roles.
Hands-on experience with fixed wireless/WISP technologies, including:
Starlink
Managed Wi-Fi
Cambium
Ubiquiti / UniFi
Siklu / Ceragon
Strong experience configuring and troubleshooting MikroTik and Cisco networking

📌 Senior Support Network Engineer (Colombia)
🏢 Pavago
📍 Colombia